KCS IT's office on Terceira Island (Azores) celebrates two years since it started operating, in October 2019. Focused on developing products that connect innovation and sustainability, drawing on local insights, the space was promoted to a Research & Development (R&D) unit and renamed KCS Terceira Tech during its first year of activity.

In August 2020, it submitted its first proposal to the SIFIDE program – Tax Incentive System for Business Research and Development – which aims to increase companies' competitiveness by supporting their R&D efforts. BlueWaveID, a solution focused on marine life conservation, another innovation developed by KCS Terceira Tech, was later submitted to the same program.

This year, a Salesforce Academy was also launched in the Azores, which secured the hiring of five professionals for KCS Terceira Tech. In the end, the new consultants started working on Salesforce, on a nearshore basis for clients anywhere in the world. BlueWaveID was unveiled in July, showcasing the know-how and attention KCS iT's local team pays to innovation and sustainability topics. The product attracted interest from national media.

In 2019, KCS IT's location started with seven team members. Now, with the team reinforced through the Salesforce academy, there are 12 employees.